Slate Help Desk Request

Instructions

Please complete the form below.

Name

Email

Request Type

Description (Please provide as much detail as possible. Think: Who, What, When, Where, Why/How)

Query/Report Information

Note: Slate contains data from Summer 2019 forward. Data prior to Summer 2019 will need to be sourced from the original datasource.

Query or Report?

Query - Spreadsheet/List of Records

Report - Aggregate Data

Query or Report?

Query - Spreadsheet/List of Records

Report - Aggregate Data

Query

Report

Query/Report Base

Person - Returns a row for each person record.
Enrollment - Returns a row for each term of enrollment.
Student Courses - Returns a row for each course the student is enrolled, including attendance.
Advising Appointments - Returns a row for each advising appointment attended.

Query/Report Base

Person - Returns a row for each person record.
Enrollment - Returns a row for each term of enrollment.
Student Courses - Returns a row for each course the student is enrolled, including attendance.
Advising Appointments - Returns a row for each advising appointment attended.

Person

Enrollment

Person Courses

Advising Appointments

Base-Other

Please provide a detailed explanation of the expected results. Use the following questions as a guide:

What question(s) do you need to answer?
What is the timeframe, term, year, etc. (ex. Fall 2023, or all terms 2019-2023)?
What data points define the resulting records (program, enrollment, etc)? How?
What data points need to be included in the results (Name, Email, GPA, etc.)?
How do you plan to use these results?

Communications (Deliver) Tips:

Please ensure you've thoroughly completed these steps first. If the issue still isn't resolved after that, then we can proceed with submitting a support ticket.

Please Review the 'Creating a Mailing' Guide and verify that you have completed all the steps.
Common Deliver Error and Corrective Action
Linking to a Merge Field

What is the Name of the Communication in which you are seeking assistance with? *This will help us locate your mailing. You can also provide a direct link/URL.

Communication Request Description:

Troubleshooting tips:

Please ensure you've thoroughly completed these steps first. If the issue still isn't resolved after that, then we can proceed with submitting a support ticket.

Setting up Microsoft 365 Integration Instructions

UA Closings still being booked? Check out this 'Subscribe to UA Closings' guide on how to subscribe to UA Closings per HR's Holiday Scheduled or mark off UA Holidays under your availability.

Special Availability Example

Have you updated your Calendar Integration?

Yes

No

Is Slate honoring your Outlook Calendar?

Yes

No

Have you updated your availability: dates, timezone, title, duration, and deadline?

Yes

No

Instructions

You can fill out the fields below or Attach a spreadsheet of advisor assignments. Please include the following columns:

CWID
Student Name
Student Crimson Email
Advisor Name

Advisor

College

Advising Assignment Breakdown:(Example: last name, major, classification, credit hours...)

What would you like to do?

Add new user

Remove existing user

Change existing user permissions

User Information

College or Division

Department

Title

Program (if applicable)

Full Name

Preferred Name

Email

myBama Username

Describe the user's role in regard to Student Success.

Additional User Account Details:

Attachment

Slate Help Desk Request

Instructions

Communications (Deliver) Tips:

Troubleshooting tips:

Contact Us

Colleges & Schools